Terms of Service

1. Acceptance of Terms

By accessing or using the Finvex Technologies platform ("Platform"), available at finvexpay.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Finvex Technologies ("Company," "we," "us," or "our"). By creating an account, accessing the dashboard, or integrating our APIs, you acknowledge that you have read, understood, and agree to be bound by these Terms.

We reserve the right to modify these Terms at any time. Continued use of the Platform following any changes constitutes acceptance of the revised Terms. We will notify registered users of material changes via email or through the Platform dashboard.

2. Definitions

• "Platform" refers to the Finvex Technologies payment infrastructure, including all APIs, dashboards, SDKs, and related services.
• "Merchant" refers to any business or individual using the Platform to accept payments.
• "End Customer" refers to any person making a payment through the Platform on behalf of a Merchant.
• "Merchant of Record" (MoR) refers to the entity that is the seller of record for transactions processed through the Platform.
• "Settlement" refers to the transfer of funds from the Platform to the Merchant's designated bank account.
• "Platform Fee" refers to the 3.5% fee charged per transaction for the use of the Platform.

3. Account Registration

To use the Platform, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Requirements

• You must be at least 18 years of age or the age of legal majority in your jurisdiction.
• You must provide a valid email address, business information, and banking details for settlement purposes.
• You must comply with all applicable KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• You must not create multiple accounts for the same business entity without prior written approval.

Account Security

You agree to immediately notify Finvex Technologies of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss arising from your failure to comply with this requirement. We recommend enabling two-factor authentication and using strong, unique passwords.

4. Payments and Processing

The Platform provides payment infrastructure services that enable Merchants to accept payments from End Customers. All payments are processed through our authorized payment partners in compliance with applicable regulations.

Payment Methods

We support various payment methods including but not limited to UPI, credit cards, debit cards, net banking, and wallets. The availability of specific payment methods may vary based on geography, transaction type, and regulatory requirements.

Transaction Processing

• All transactions are processed in Indian Rupees (INR) unless otherwise specified.
• Transaction processing times may vary based on payment method and banking partner availability.
• We reserve the right to hold, delay, or refuse any transaction that we reasonably suspect to be fraudulent, illegal, or in violation of these Terms.
• Finvex Technologies is not responsible for transaction failures caused by third-party payment processors, banking networks, or the End Customer's financial institution.

5. Merchant of Record Model

Finvex Technologies operates as the Merchant of Record (MoR) for transactions processed through the Platform. This means that Finvex Technologies is the legal seller of record for all transactions, handling payment processing, tax compliance, and regulatory obligations on behalf of Merchants.

MoR Responsibilities

• Finvex Technologies assumes liability for payment processing compliance, including PCI-DSS requirements.
• We handle GST collection and remittance where applicable under Indian tax law.
• We manage chargeback and dispute resolution processes with payment networks.
• Merchants retain full control over pricing, product delivery, and customer relationships.

Merchant Obligations Under MoR

While Finvex Technologies acts as the MoR, Merchants remain responsible for the quality of their goods and services, accurate product descriptions, fulfillment obligations, and customer support. Merchants must provide accurate business and tax information to enable proper compliance reporting.

6. Platform Fees

Finvex Technologies charges a platform fee of 3.5% per transaction processed through the Platform. This fee is automatically deducted from each transaction before settlement to the Merchant.

Fee Structure

• The platform fee of 3.5% applies to the total transaction amount including taxes.
• Fees are non-refundable, including in cases where the underlying transaction is refunded to the End Customer.
• Additional charges may apply for premium features, custom integrations, or high-volume processing. Such charges will be communicated in advance.
• Payment gateway fees imposed by third-party processors are included in the platform fee unless otherwise stated.

Fee Changes

We reserve the right to modify our fee structure with 30 days' prior written notice. Continued use of the Platform after the effective date of any fee change constitutes acceptance of the updated fee structure.

7. Settlements

Settlements are processed on a regular schedule as determined by your account configuration. The standard settlement cycle is T+2 business days from the date of transaction, subject to the completion of applicable verification and compliance checks.

• Settlement amounts reflect the transaction value minus the applicable platform fee of 3.5%.
• Settlements are made to the bank account registered and verified on your Finvex account.
• We reserve the right to hold settlements if there are pending disputes, suspected fraud, or compliance concerns.
• In the event of chargebacks or refunds, the corresponding amounts may be deducted from future settlements.
• Settlement delays caused by banking holidays, system maintenance, or force majeure events are not the liability of Finvex Technologies.

8. Refunds and Chargebacks

Merchants may initiate refunds through the Platform dashboard or API. Refunds are subject to the terms outlined in our Refund Policy.

• Refunds must be initiated within 180 days of the original transaction date.
• The platform fee of 3.5% is non-refundable even when a transaction is refunded.
• Chargeback disputes are managed by Finvex Technologies as the Merchant of Record. Merchants are required to cooperate and provide documentation as needed.
• Excessive chargebacks may result in account review, increased fees, or account termination.

9. Intellectual Property

All intellectual property rights in the Platform, including but not limited to software, APIs, documentation, trademarks, logos, and design elements, are owned by Finvex Technologies or its licensors. No rights are granted except as expressly set forth in these Terms.

• You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purpose.
• You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works of any part of the Platform.
• Any feedback, suggestions, or ideas you submit regarding the Platform may be used by Finvex Technologies without obligation or compensation.
• Merchant content, including business data and product information, remains the property of the Merchant.

10. Prohibited Use

You agree not to use the Platform for any unlawful purpose or in violation of these Terms. The following activities are strictly prohibited:

• Processing payments for illegal goods or services under Indian law or any other applicable jurisdiction.
• Money laundering, terrorist financing, or any form of financial fraud.
• Sale of counterfeit, pirated, or stolen goods.
• Processing transactions for gambling, adult content, or controlled substances without appropriate licenses.
• Using the Platform to harass, abuse, or harm others.
• Attempting to gain unauthorized access to the Platform, other user accounts, or related systems.
• Interfering with or disrupting the Platform's infrastructure or security features.
• Using automated tools to scrape, crawl, or extract data from the Platform without authorization.
• Circumventing or manipulating the fee structure or settlement processes.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Finvex Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Platform.

Our total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to Finvex Technologies during the twelve (12) months immediately preceding the event giving rise to the claim.

The Platform is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the Platform's reliability, availability, accuracy, or fitness for a particular purpose. We do not guarantee uninterrupted or error-free service.

12. Termination

Either party may terminate this agreement at any time by providing 30 days' written notice. Finvex Technologies reserves the right to suspend or terminate your account immediately and without notice if:

• You breach any provision of these Terms.
• We are required to do so by law or regulatory authority.
• Your account is associated with fraudulent or illegal activity.
• Your chargeback or dispute rate exceeds acceptable thresholds.
• You fail to provide required documentation for KYC or compliance purposes.

Effect of Termination

Upon termination, any outstanding settlements will be processed within 30 business days, subject to resolution of any pending disputes or chargebacks. We may retain funds as reasonably necessary to cover potential chargebacks or refunds for a period of up to 180 days following termination. All provisions that by their nature should survive termination shall remain in effect.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in India. You consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

14. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved within 30 days of written notice, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

• The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties.
• The seat of arbitration shall be in India.
• The language of arbitration shall be English.
• The arbitrator's decision shall be final and binding on both parties.
• Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise.

15. Changes to Terms

Finvex Technologies reserves the right to update or modify these Terms at any time. Material changes will be communicated to registered users via email or through the Platform dashboard at least 15 days prior to the effective date. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you must discontinue use of the Platform and close your account.

16. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at: